[et_pb_section fb_built=”1″ _builder_version=”4.2.1″ global_colors_info=”{}”][et_pb_row _builder_version=”4.2.1″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.2.1″ global_colors_info=”{}”][et_pb_text _builder_version=”4.4.3″ header_font_size=”44px” header_line_height=”1.8em” custom_padding=”||||false|true” global_colors_info=”{}”]<\/p>
Hydroworx, a company that builds and installs therapy and aquatic conditioning pools internationally, increases service levels and revenue, while decreasing “status check” calls by 80% using BlueFolder.<\/span><\/p> [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.2.1″ background_image=”https:\/\/bluefolder.com\/wp-content\/uploads\/2020\/02\/Hydroworx-Image-2.jpg” min_height=”400px” global_colors_info=”{}” collapsed=”off”][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.2.1″ global_colors_info=”{}”][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.2.1″ global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.2.1″ global_colors_info=”{}”][et_pb_text _builder_version=”4.2.1″ global_colors_info=”{}”]<\/p> Health, Wellness, and Fitness<\/p> [\/et_pb_text][et_pb_text _builder_version=”4.2.1″ global_colors_info=”{}”]<\/p> 11 – 50 employees<\/p> [\/et_pb_text][et_pb_text _builder_version=”4.2.1″ global_colors_info=”{}”]<\/p> Centralized information for customer histories, contract details, and appointment details.<\/span><\/p> [\/et_pb_text][et_pb_text _builder_version=”4.2.1″ global_colors_info=”{}”]<\/p> Minimize “status check” and back-and-forth calls between technicians and main office staff.<\/span><\/p> [\/et_pb_text][et_pb_text _builder_version=”4.2.1″ global_colors_info=”{}”]<\/p> Decreased “status check” communication by 80%.<\/span><\/p> [\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.2.1″ global_colors_info=”{}”][et_pb_text _builder_version=”4.2.1″ custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p> [\/et_pb_text][et_pb_text _builder_version=”4.2.1″ global_colors_info=”{}”]<\/p> NFL wide receiver Terrell Owens uses it, as does former Boston Marathon winner and current running coach Alberto Salazar. From pro sports teams to college athletics to children and adults with injuries or disabilities, therapy pools have been the answer for low-impact training, and faster recovery and rehabilitation.<\/p> The Philadelphia Eagles, Navy Seals, Nike, Stanford University and hundreds of other individuals and facilities have seen the results of Hydroworx water therapy and conditioning equipment.<\/p> In December 2004, Terrell Owens sprained his ankle and broke his fibula just weeks before the Philadelphia Eagles were to play in the Super Bowl. He spent every day in a Hydroworx therapy pool and was back on the field for the match-up against the New England Patriots\u2014stating the pool was instrumental in his quick recovery.<\/p> Since 1995, the company has brought its pools to 50 states and nine countries. For clients who depend on their pools, it\u2019s essential for Hydroworx to keep them running smoothly. HydroWorx technicians install and service the pools, which keeps them in the field for significant periods of time.<\/p> [\/et_pb_text][et_pb_divider color=”#ddd” _builder_version=”4.2.1″ custom_margin=”10px||10px||true|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.2.1″ custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p> [\/et_pb_text][et_pb_text _builder_version=”4.2.1″ global_colors_info=”{}”]<\/p> Without access to customer and service-call details while on the road, technicians had to stay in close communication with the main office in Middletown, Pennsylvania. When anything changed, the director of service would call reps with updates. Likewise, it was difficult for the service and sales teams to find details about maintenance contracts quickly.<\/p> Hydroworx needed to make that important customer and appointment information readily available in real time\u2014in the office and the field\u2014to all those interfacing with customers.<\/p> [\/et_pb_text][et_pb_testimonial author=”Michael McHugh, Senior Vice President” portrait_width=”0px” _builder_version=”4.2.1″ custom_margin=”50px||||false|false” border_radii_portrait=”on|0px|0px|0px|0px” global_colors_info=”{}”]<\/p> \u201cThe Web-based aspect of BlueFolder was key for us. We can get the information from any location and that\u2019s important to us. It limits the needless calls back to the office because sales and service reps can find it on their own.\u201d<\/em><\/p> [\/et_pb_testimonial][et_pb_divider color=”#ddd” _builder_version=”4.2.1″ custom_margin=”10px||10px||true|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.2.1″ custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p> [\/et_pb_text][et_pb_text _builder_version=”4.2.1″ global_colors_info=”{}”]<\/p> The Director of Service for HydroWorx, Marcia Moran, looked into service management solutions and found BlueFolder back in 2006. The Web-based application tracks customer information, service requests and histories, schedules and service contracts, and makes them all accessible by field personnel.<\/p> \u201cThe Web-based aspect of BlueFolder was key for us,\u201d said Michael McHugh, senior vice president. \u201cWe can get the information from any location and that\u2019s important to us. It limits the needless calls back to the office because sales and service reps can find it on their own.\u201d<\/p> [\/et_pb_text][et_pb_divider color=”#ddd” _builder_version=”4.2.1″ custom_margin=”10px||10px||true|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.2.1″ custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p> [\/et_pb_text][et_pb_text _builder_version=”4.2.1″ global_colors_info=”{}”]<\/p> Since implementing BlueFolder, Marcia and her team can now track all service calls, and schedule installs and service appointments. At any time they can see a technician\u2019s current assignment and know who\u2019s available to address a service issue. They also know the customer\u2019s complete service history and any technicians that visited the site in the past. As they make changes to the schedule, technicians automatically receive email and text-message alerts on their phones, so they immediately know if a time, location or contact changed.<\/p> When technicians prepare to visit customers, they always have access to the most current data about a particular customer in BlueFolder\u2014right at their fingertips\u2014including multiple contact names, locations, phone numbers, and previous and current service issues.<\/p> Centralized Service Contract Management<\/strong><\/p> Both service and sales representatives tap BlueFolder for reports on other customers in any area where they are traveling, allowing them to plan visits to check in on customers.<\/p> \u201cWe search by state and pull up all customers in an area, so we never drive by a customer,\u201d McHugh said. \u201cWith customers all over, that was tough to manage before.\u201d<\/p> Reps also view service contract status in BlueFolder, which stores details on every customer\u2019s contract. Before, reps in the office would search through binders in the archive room to locate specific contracts, or they had to call back to the office to ask someone there to assist with tracking down documents.<\/p> Now, whether they\u2019re in the office or on the road, all technicians can see if a customer is still under<\/p> warranty or extended service. And sales reps know whether to approach a customer about contract renewal.<\/p> Weekly service reports are distributed to the president and all senior managers, allowing them to follow the number and types of issues. They may also contact a customer personally in order to check in regarding service.<\/p> Bottom-line Benefits<\/strong><\/p> BlueFolder contributes to the company\u2019s profitability in a number of ways. Technicians eliminate calls back to the office for customer and service details, while in-office staff reduce calls to technicians about changes or updates. If the information is in BlueFolder, everyone is on the same page, reducing overall calling by about 80 percent.<\/p> The time to locate service contracts now takes less than one minute compared to up to 10 minutes before, freeing service and sales to spend more time with customers rather than searching for information.<\/p> Hydroworx has also increased maintenance contract renewals by ensuring customers renew as existing contracts expire. \u201cFrom a revenue standpoint, having a good understanding of customers under contract and those about to expire is a revenue producer,\u201d McHugh said.<\/p> Most essentially, BlueFolder helps enhance service at this customer-focused company. Hydroworx maximizes each trip and increases friendly visits to current customers.<\/p> \u201cOur priority is to see customers and make sure they\u2019re happy,\u201d McHugh said. \u201cThat attention to customers is how we\u2019ve grown. The investment in BlueFolder has been important for our service and our bottom line.\u201d<\/p> [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Clients Logos” _builder_version=”4.2.1″ background_color=”#5b9df8″ background_image=”https:\/\/bluefolder.com\/wp-content\/uploads\/2020\/02\/geometric-bg-overlay-02.jpg” background_blend=”overlay” global_module=”385″ saved_tabs=”all” global_colors_info=”{}”][et_pb_row admin_label=”Images Row” _builder_version=”3.25″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text content_tablet=”” content_phone=”” content_last_edited=”on|desktop” _builder_version=”4.2.1″ text_text_color=”#ffffff” text_font_size=”18px” header_2_text_color=”#ffffff” header_3_font=”|600|||||||” header_3_text_color=”#ffffff” header_3_font_size=”26px” global_colors_info=”{}”]<\/p> Schedule a live demo or try BlueFolder free for 15 days (no credit card required).<\/span><\/p> [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row module_class=”btn-bar btn-bar-centered” _builder_version=”4.2.1″ saved_tabs=”all” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.2.1″ global_colors_info=”{}”][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjI2ODEifX0=@” button_text=”Free 15 Day Trial” _builder_version=”4.10.7″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_color=”#ffffff” button_bg_color=”#ed8240″ button_border_width=”2px” button_border_color=”rgba(255,255,255,0.6)” button_use_icon=”off” global_colors_info=”{}”][\/et_pb_button][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE1NjUifX0=@” button_text=”Schedule a Demo” _builder_version=”4.13.1″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_color=”#FFFFFF” button_border_color=”rgba(255,255,255,0.6)” button_use_icon=”off” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":" HydroWorx Hydroworx, a company that builds and installs therapy and aquatic conditioning pools internationally, increases service levels and revenue, while decreasing “status check” calls by 80% using BlueFolder.Industry Health, Wellness, and FitnessCompany Size 11 – 50 employeesSolutions Needed Centralized information for customer histories, contract details, and appointment details.Goals Minimize “status check” and back-and-forth calls between […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":330,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-293","page","type-page","status-publish","hentry"],"yoast_head":"\nIndustry<\/h4>
Company Size<\/h4>
Solutions Needed<\/h4>
Goals<\/h4>
With BlueFolder<\/h4>
Company Overview<\/h2>
The Challenge<\/h2>
The Solution<\/h2>
The Results<\/h2>
Ready to see how BlueFolder’s Field Service Software can help you?<\/h3>