[et_pb_section fb_built=”1″ _builder_version=”4.2.1″ global_colors_info=”{}”][et_pb_row _builder_version=”4.2.1″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.2.1″ global_colors_info=”{}”][et_pb_text _builder_version=”4.4.3″ header_font_size=”44px” header_line_height=”1.8em” custom_padding=”||||false|true” global_colors_info=”{}”]<\/p>
Probleu, a Managed Service Provider (MSP) uses BlueFolder to capture more account data and boost billing 60% in first three months.<\/span><\/p> [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.2.1″ background_image=”https:\/\/bluefolder.com\/wp-content\/uploads\/2020\/02\/CaseStudy-Probleu-2.jpg” min_height=”400px” global_colors_info=”{}”][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.2.1″ global_colors_info=”{}”][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.2.1″ global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.2.1″ global_colors_info=”{}”][et_pb_text _builder_version=”4.2.1″ global_colors_info=”{}”]<\/p> Information, Technology, and Services<\/p> [\/et_pb_text][et_pb_text _builder_version=”4.2.1″ global_colors_info=”{}”]<\/p> 11-50 employees<\/p> [\/et_pb_text][et_pb_text _builder_version=”4.2.1″ global_colors_info=”{}”]<\/p> Work Order Management, Job History Tracking<\/p> [\/et_pb_text][et_pb_text _builder_version=”4.2.1″ global_colors_info=”{}”]<\/p> Streamline ticket management and communication between techs and clients.<\/p> [\/et_pb_text][et_pb_text _builder_version=”4.2.1″ global_colors_info=”{}”]<\/p> Boosted billing 60% in first three months.<\/p> [\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.2.1″ global_colors_info=”{}”][et_pb_text _builder_version=”4.2.1″ custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p> [\/et_pb_text][et_pb_text _builder_version=”4.2.1″ global_colors_info=”{}”]<\/p> Since beginning years ago as a state contractor that provided Indiana prosecutors\u2019 offices with a wide array of networking, hardware and internet services, ProBleu has evolved to become a Managed IT Service Provider (MSP) specializing in network infrastructures for small and medium businesses. ProBleu services 162 businesses today, ranging from car dealerships to medical offices to nonprofits.<\/span><\/p> [\/et_pb_text][et_pb_divider color=”#ddd” _builder_version=”4.2.1″ custom_margin=”10px||10px||true|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.2.1″ custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p> [\/et_pb_text][et_pb_text _builder_version=”4.2.1″ global_colors_info=”{}”]<\/p> To serve this growing and diverse group, ProBleu had programmed its own ticketing system at a cost of $30,000. The system lived on an on-site server, which cost the company maintenance and staff dollars \u2014 as well as unwelcome spells of downtime.<\/p> The system also didn\u2019t allow for communication between ProBleu teams and the client. Work would be performed on an account and not recorded. Tickets were closed arbitrarily, with both customers and techs in the dark about account and job histories when work inevitably resumed.<\/p> [\/et_pb_text][et_pb_testimonial author=”Craig Hickman, ProBleu Vice President of Sales” portrait_width=”0px” portrait_height=”1px” _builder_version=”4.2.1″ width=”100%” custom_margin=”50px||||false|false” border_radii_portrait=”on|0px|0px|0px|0px” global_colors_info=”{}”]<\/p> \u201cI like it because it\u2019s web-based and not specific to any platform. BlueFolder works on any laptop, mobile device, and browser that we use.\u201d<\/span><\/p> [\/et_pb_testimonial][et_pb_divider color=”#ddd” _builder_version=”4.2.1″ custom_margin=”10px||10px||true|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.2.1″ custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p> [\/et_pb_text][et_pb_text _builder_version=”4.2.1″ global_colors_info=”{}”]<\/p> ProBleu Vice President of Sales Craig Hickman evaluated multiple competitors before adopting BlueFolder.<\/p> \u201cI like it because it\u2019s web-based and not specific to any platform. BlueFolder works on any laptop, mobile device and browser that we use,\u201d says Hickman. \u201cOther systems boasted compatibility, but they were bloated with detail, archaic to set up, and would have required a full-time employee to manage.\u201d<\/p> Hickman saw that features he valued, such as a dropbox feature that allowed users to create new tickets via email, were included with BlueFolder \u2014 another comparable solution would have required a fee to a third party, as well as an on-site server, to implement. He wanted his team to spend less time worrying about servers and more about service. BlueFolder features like client email notification, a smoother-running customer portal, and mobile functionality \u2014 all lacking in the \u201chomegrown\u201d solution \u2014 were also attractive, as keeping tech teams in sync with clients was a top priority.<\/p> ProBleu said goodbye to their servers and hello to BlueFolder.<\/p> [\/et_pb_text][et_pb_divider color=”#ddd” _builder_version=”4.2.1″ custom_margin=”10px||10px||true|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.2.1″ custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p> [\/et_pb_text][et_pb_text _builder_version=”4.2.1″ global_colors_info=”{}”]<\/p> Now clients can go through the BlueFolder customer portal to send emails, open and create tickets, and even buy more hours when they see that the contract is low. Before, a tech\u2019s notes were not visible to the client, and tickets could be arbitrarily closed with incomplete information. With everyone in the loop, the ProBleu team is more accountable for good service, as the client can monitor ticket status in real time.<\/p> It also yielded another large benefit \u2014 better job time and data capture resulted in a 60% upswing in billings. \u201cClients were getting a lot of free work before BlueFolder,\u201d adds Hickman. \u201cSometimes an email request would be serviced and closed without being recorded at all. Now all that work and time are being captured. It\u2019s not only created more revenue, but a valuable audit trail and a wealth of info that we can all access for future account needs. I wish I would have started with BlueFolder earlier. I missed out on a year of savings.\u201d<\/p> [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Clients Logos” _builder_version=”4.2.1″ background_color=”#5b9df8″ background_image=”https:\/\/bluefolder.com\/wp-content\/uploads\/2020\/02\/geometric-bg-overlay-02.jpg” background_blend=”overlay” global_module=”385″ saved_tabs=”all” global_colors_info=”{}”][et_pb_row admin_label=”Images Row” _builder_version=”3.25″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text content_tablet=”” content_phone=”” content_last_edited=”on|desktop” _builder_version=”4.2.1″ text_text_color=”#ffffff” text_font_size=”18px” header_2_text_color=”#ffffff” header_3_font=”|600|||||||” header_3_text_color=”#ffffff” header_3_font_size=”26px” global_colors_info=”{}”]<\/p> Schedule a live demo or try BlueFolder free for 15 days (no credit card required).<\/span><\/p> [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row module_class=”btn-bar btn-bar-centered” _builder_version=”4.2.1″ saved_tabs=”all” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.2.1″ global_colors_info=”{}”][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjI2ODEifX0=@” button_text=”Free 15 Day Trial” _builder_version=”4.10.7″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_color=”#ffffff” button_bg_color=”#ed8240″ button_border_width=”2px” button_border_color=”rgba(255,255,255,0.6)” button_use_icon=”off” global_colors_info=”{}”][\/et_pb_button][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE1NjUifX0=@” button_text=”Schedule a Demo” _builder_version=”4.10.7″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_color=”#FFFFFF” button_border_color=”rgba(255,255,255,0.6)” button_use_icon=”off” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":" Probleu Probleu, a Managed Service Provider (MSP) uses BlueFolder to capture more account data and boost billing 60% in first three months.Industry Information, Technology, and ServicesCompany Size 11-50 employeesSolutions Needed Work Order Management, Job History TrackingGoals Streamline ticket management and communication between techs and clients.With BlueFolder Boosted billing 60% in first three months.Company OverviewSince beginning […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":330,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-298","page","type-page","status-publish","hentry"],"yoast_head":"\nIndustry<\/h4>
Company Size<\/h4>
Solutions Needed<\/h4>
Goals<\/h4>
With BlueFolder<\/h4>
Company Overview<\/h2>
The Challenge<\/h2>
The Solution<\/h2>
The Results<\/h2>
Ready to see how BlueFolder’s Field Service Software can help you?<\/h3>