[et_pb_section fb_built=”1″ _builder_version=”4.2.1″ global_colors_info=”{}”][et_pb_row _builder_version=”4.2.1″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.2.1″ global_colors_info=”{}”][et_pb_text _builder_version=”4.4.3″ header_font_size=”44px” header_line_height=”1.8em” custom_padding=”||||false|true” global_colors_info=”{}”]<\/p>
Gosiger Automation, a robotics division that designs and implements robotic automation systems to meet the ever-increasing customer demand for higher productivity, needed a field service software solution to coordinate scheduling, time management, and to track labor costs more effectively. BlueFolder delivered.<\/span><\/p> [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.2.1″ background_image=”https:\/\/bluefolder.com\/wp-content\/uploads\/2020\/02\/CaseStudy-Gosiger-2.png” min_height=”400px” global_colors_info=”{}”][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.2.1″ global_colors_info=”{}”][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.2.1″ global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.2.1″ global_colors_info=”{}”][et_pb_text _builder_version=”4.2.1″ global_colors_info=”{}”]<\/p> Industrial \/ Manufacturing<\/p> [\/et_pb_text][et_pb_text _builder_version=”4.2.1″ global_colors_info=”{}”]<\/p> 420 Employees<\/p> [\/et_pb_text][et_pb_text _builder_version=”4.2.1″ global_colors_info=”{}”]<\/p> Field service management to communicate with multisite employees.<\/p> [\/et_pb_text][et_pb_text _builder_version=”4.2.1″ global_colors_info=”{}”]<\/p> Simplify labor cost tracking and contract management.<\/p> [\/et_pb_text][et_pb_text _builder_version=”4.2.1″ global_colors_info=”{}”]<\/p> Improved collaboration and resource sharing has bolstered Gosiger’s reputation for quality and service.<\/p> [\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.2.1″ global_colors_info=”{}”][et_pb_text _builder_version=”4.2.1″ custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p> [\/et_pb_text][et_pb_text _builder_version=”4.2.1″ global_colors_info=”{}”]<\/p> Gosiger, Inc. began as a Dayton, Ohio machine tool distributorship in 1922. True to the region\u2019s pedigree as a birthplace of industrial innovation, Gosiger grew to become one of the largest family-owned machine tool distributorships in the country, employing nearly 300 people at nine facilities in eleven states.<\/p> As a true solutions provider, Gosiger focuses on helping clients improve their manufacturing processes to achieve a competitive advantage. Over the past twenty years a \u201ccompany within a company\u201d called Gosiger Automation evolved. Gosiger Automation is a robotics division that designs and implements robotic automation systems to meet the ever-increasing customer demand for higher productivity.<\/p> Gosiger Automation focuses on building its reputation for clean, hi-quality, professional installations. Their installation teams\u2019 goal is to complete client-site installations within a week, with minimal interruption to the customer, leaving behind systems that require minimal follow-up service.<\/p> <\/div> <\/div> <\/div> <\/div> [\/et_pb_text][et_pb_divider color=”#ddd” _builder_version=”4.2.1″ custom_margin=”10px||10px||true|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.2.1″ custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p> [\/et_pb_text][et_pb_text _builder_version=”4.2.1″ global_colors_info=”{}”]<\/p> In the automation systems integration business professional installations result from the coordination of many human resources required to complete the design, construction, programming and testing of systems in-house prior to the actual field installation. Success is planned.<\/p> With any number of different customer programs in various phases of production ongoing at a particular point in time it is no surprise that scheduling, time management and tracking issues were slowing down the Gosiger Automation Team. They had no real- time insight into project costs, no truly practical master scheduling tool and no systematic method to communicate, pass and track job task assignments.<\/p> Critical information that would help management track costs and employees track each other was dispersed and disassociated. Multiple different schedules, files, etc. were time consuming to maintain and difficult to correlate. The situation became an impediment to managing complex jobs with intensive activities ranging from engineering and design to system assembly, installation and training.<\/p> The organization was overly dependent on \u201ctribal knowledge\u201d. Historical information that was documented wasn\u2019t assessable to team members because they simply did not know where to look for it. Managers had no easy way to see labor costs in real time or by activity. A salesperson working with a potential new client had difficulty assessing independently when a new job could be scheduled. Do we have history with a potential client? Is a client\u2019s system still under warranty? And, the lack of insight into actual labor costs and project expenses also affected the accuracy of future bids. The lag times built into the reporting system was hampering action that needed to be driven by real-time insight.<\/p> <\/div> <\/div> <\/div> <\/div> [\/et_pb_text][et_pb_testimonial author=”Mark Eddy, Gosiger Automation Division President” portrait_width=”0px” portrait_height=”1px” _builder_version=”4.2.1″ custom_margin=”50px||||false|false” global_colors_info=”{}”]<\/p> \u201cJust four months after installation, we\u2019ve already seen the impact on day-to-day business. BlueFolder has helped us better manage our company.\u201d\u00a0<\/em><\/p> [\/et_pb_testimonial][et_pb_divider color=”#ddd” _builder_version=”4.2.1″ custom_margin=”10px||10px||true|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.2.1″ custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p> [\/et_pb_text][et_pb_text _builder_version=”4.2.1″ global_colors_info=”{}”]<\/p> Gosiger Automation\u2019s Controls Engineering Manager championed the implementation of BlueFolder\u2019s web-based field service management solution for its 17-person staff. Everything was loaded onto the system: all tasks (home and in the field), hour logs (labor records), expenses and even customer history going back to the 1990s \u2014 including the serial numbers, specs and staff related to all robots and machinery.<\/span><\/p> [\/et_pb_text][et_pb_divider color=”#ddd” _builder_version=”4.2.1″ custom_margin=”10px||10px||true|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.2.1″ custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p> [\/et_pb_text][et_pb_text _builder_version=”4.2.1″ global_colors_info=”{}”]<\/p> Now anybody on the team can log into project records, cutting down the time that Gosiger Automation staff have to spend seeking documentation and answers from other team members. Designers can more easily identify similar past jobs and anyone can see a client\u2019s robot install base and support history. Shared information means that salespeople can make more accurate bids. Project managers have a dashboard to see the progress of all work and where job costs are accruing. The BlueFolder Field Service Management solution has simplified communication and created a framework for better organization for the Gosiger Automation team.<\/p> \u201cBefore BlueFolder, it was fairly easy to lose track of jobs and hours on service calls,\u201d said Mark Eddy, division president. \u201cJust four months after installation, we\u2019ve already seen the impact on day- to-day business. BlueFolder has helped us better manage our company. Any edge we can find to better serve our customers helps us extend our company\u2019s reputation for quality and our division\u2019s reputation for service.\u201d<\/p> [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Clients Logos” _builder_version=”4.2.1″ background_color=”#5b9df8″ background_image=”https:\/\/bluefolder.com\/wp-content\/uploads\/2020\/02\/geometric-bg-overlay-02.jpg” background_blend=”overlay” global_module=”385″ saved_tabs=”all” global_colors_info=”{}”][et_pb_row admin_label=”Images Row” _builder_version=”3.25″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text content_tablet=”” content_phone=”” content_last_edited=”on|desktop” _builder_version=”4.2.1″ text_text_color=”#ffffff” text_font_size=”18px” header_2_text_color=”#ffffff” header_3_font=”|600|||||||” header_3_text_color=”#ffffff” header_3_font_size=”26px” global_colors_info=”{}”]<\/p> Schedule a live demo or try BlueFolder free for 15 days (no credit card required).<\/span><\/p> [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row module_class=”btn-bar btn-bar-centered” _builder_version=”4.2.1″ saved_tabs=”all” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.2.1″ global_colors_info=”{}”][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjI2ODEifX0=@” button_text=”Free 15 Day Trial” _builder_version=”4.10.7″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_color=”#ffffff” button_bg_color=”#ed8240″ button_border_width=”2px” button_border_color=”rgba(255,255,255,0.6)” button_use_icon=”off” global_colors_info=”{}”][\/et_pb_button][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE1NjUifX0=@” button_text=”Schedule a Demo” _builder_version=”4.10.7″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_color=”#FFFFFF” button_border_color=”rgba(255,255,255,0.6)” button_use_icon=”off” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":" Gosiger Automation Gosiger Automation, a robotics division that designs and implements robotic automation systems to meet the ever-increasing customer demand for higher productivity, needed a field service software solution to coordinate scheduling, time management, and to track labor costs more effectively. BlueFolder delivered.Industry Industrial \/ ManufacturingCompany Size 420 EmployeesSolutions Needed Field service management to communicate […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":330,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-306","page","type-page","status-publish","hentry"],"yoast_head":"\nIndustry<\/h4>
Company Size<\/h4>
Solutions Needed<\/h4>
Goals<\/h4>
With BlueFolder<\/h4>
Company Overview<\/h2>
The Challenge<\/h2>
The Solution<\/h2>
The Results<\/h2>
Ready to see how BlueFolder’s Field Service Software can help you?<\/h3>