[et_pb_section fb_built=”1″ _builder_version=”4.2.1″ global_colors_info=”{}”][et_pb_row _builder_version=”4.2.1″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.2.1″ global_colors_info=”{}”][et_pb_text _builder_version=”4.4.3″ header_font_size=”44px” header_line_height=”1.8em” custom_padding=”||||false|true” global_colors_info=”{}”]<\/p>
Marquis Medical, a PET\/CT sales and service company, increased monthly billable revenue by 25% with BlueFolder, and gained a competitive advantage against bigger competitors by boosting team connectivity and performance.<\/span><\/p> [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.2.1″ background_image=”https:\/\/bluefolder.com\/wp-content\/uploads\/2020\/02\/CaseStudy-MarquisMedical-hero.jpg” min_height=”400px” global_colors_info=”{}”][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.2.1″ global_colors_info=”{}”][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.2.1″ global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.2.1″ global_colors_info=”{}”][et_pb_text _builder_version=”4.2.1″ global_colors_info=”{}”]<\/p> Medical Devices<\/p> [\/et_pb_text][et_pb_text _builder_version=”4.2.1″ global_colors_info=”{}”]<\/p> 11 – 50 employees<\/p> [\/et_pb_text][et_pb_text _builder_version=”4.2.1″ global_colors_info=”{}”]<\/p> Field Service solution to manage techs and customers across the country.<\/p> [\/et_pb_text][et_pb_text _builder_version=”4.2.1″ global_colors_info=”{}”]<\/p> Move away from spreadsheets and email, and employ a fully connected system.<\/p> [\/et_pb_text][et_pb_text _builder_version=”4.2.1″ global_colors_info=”{}”]<\/p> Increased monthly billable revenue by 25%, streamlined communication between technicians, staff, and customers, and cut travel costs.<\/p> [\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.2.1″ global_colors_info=”{}”][et_pb_text _builder_version=”4.2.1″ custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p> [\/et_pb_text][et_pb_text _builder_version=”4.2.1″ global_colors_info=”{}”]<\/p> Despite their deep expertise in PET and PET\/CT scanners for medical imaging, the founders of Marquis Medical were still taking a gamble when they opened their doors as a turnkey sales and service provider in 2006. They entered the field against two larger and better-known competitors, successfully growing from a handful of clients in their launch year to over 40 clients in 2011. Their proposition \u2014 to provide a turnkey customer experience that included superior warranty coverage, site planning, installation, on-site service, maintenance, training and round-the-clock support \u2014 was quickly paying off.<\/span><\/p> [\/et_pb_text][et_pb_divider color=”#ddd” _builder_version=”4.2.1″ custom_margin=”10px||10px||true|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.2.1″ custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p> [\/et_pb_text][et_pb_text _builder_version=”4.2.1″ global_colors_info=”{}”]<\/p> Their growing client base was also outstripping their field service management system, which, in the early days, was comprised of an Excel document and a few email accounts. But by 2011, seven engineers across the country were responsible for managing appointments and follow-up with more than 40 customers. Having one person in charge of all previous service tickets was slowing the team down. To maintain the superior service that was driving their growth, their system would have to evolve.<\/span><\/p> [\/et_pb_text][et_pb_testimonial author=”Joe Sciarra, Marquis Medical Founding Partner” portrait_width=”0px” _builder_version=”4.4.3″ custom_margin=”50px||||false|false” global_colors_info=”{}”]<\/p> \u201cWe have instant insight into each job, and we can service customers in a more efficient manner \u2014 which ultimately means we can spend more time selling and less time chasing down documents and retrieving information.<\/span>\u201d<\/p> [\/et_pb_testimonial][et_pb_divider color=”#ddd” _builder_version=”4.2.1″ custom_margin=”10px||10px||true|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.2.1″ custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p> [\/et_pb_text][et_pb_text _builder_version=”4.2.1″ global_colors_info=”{}”]<\/p> After a year-long search that included web demos, meetings and conference calls, Marquis Medical implemented BlueFolder in late 2010. Marquis Medical\u2019s leadership team liked the web-based system that would let them pay on a per-user basis and forgo making five-digit expenditures on new servers.<\/p> The team, who has headquarters and a 7,000-square foot warehouse in Louisiana and a regional office in New Jersey, could now work together in real time to coordinate field engineers\u2019 activities across the nation.<\/p> \u201cThe BlueFolder team provided us with great customer service,\u201d said Joe Sciarra, a founding partner of Marquis Medical, which provided all team members with iPads so that they could easily get the most out of BlueFolder\u2019s mobile functionality. \u201cIt\u2019s so accessible and simple to use that even our most paperwork-averse engineers find that it\u2019s easy to log what they\u2019re doing up to the minute. We have instant insight into each job, and we can service customers in a more efficient manner \u2014 which ultimately means we can spend more time selling and less time chasing down documents and retrieving information.\u201d<\/p> [\/et_pb_text][et_pb_divider color=”#ddd” _builder_version=”4.2.1″ custom_margin=”10px||10px||true|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.2.1″ custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p> [\/et_pb_text][et_pb_text _builder_version=”4.2.1″ global_colors_info=”{}”]<\/p> Having all field and home office personnel on the same page with up-to-the-minute job data has fostered efficiency with customers and mutual accountability within teams.<\/p> \u201cWe love how BlueFolder helps us track expenses,\u201d added Sciarra. \u201cSeeing how money is being spent on a job gives us a quick way to assess account performance at a glance. Before, we had two or three different forms for tracking this. Now it\u2019s all in one place.\u201d<\/p> BlueFolder has delivered other advantages: it helps Sciarra\u2019s team monitor travel costs and evaluate staffing needs. Data for allocation of resources is easier to aggregate and understand. Bills go out faster because job data is easier to collect.<\/p> By supporting Marquis Medical\u2019s key differentiator \u2014 service \u2014 BlueFolder helps their team spend less time doing paperwork and more time helping customers. Being more agile internally makes it easier to go the extra mile, keep good contracts, and win new ones. With billable per-month revenue up by 25%, Marquis Medical\u2019s gambit \u2014 superior service backed by the right tools for the job \u2014 is paying off.<\/p> [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Clients Logos” _builder_version=”4.2.1″ background_color=”#5b9df8″ background_image=”https:\/\/bluefolder.com\/wp-content\/uploads\/2020\/02\/geometric-bg-overlay-02.jpg” background_blend=”overlay” global_module=”385″ saved_tabs=”all” global_colors_info=”{}”][et_pb_row admin_label=”Images Row” _builder_version=”3.25″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text content_tablet=”” content_phone=”” content_last_edited=”on|desktop” _builder_version=”4.2.1″ text_text_color=”#ffffff” text_font_size=”18px” header_2_text_color=”#ffffff” header_3_font=”|600|||||||” header_3_text_color=”#ffffff” header_3_font_size=”26px” global_colors_info=”{}”]<\/p> Schedule a live demo or try BlueFolder free for 15 days (no credit card required).<\/span><\/p> [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row module_class=”btn-bar btn-bar-centered” _builder_version=”4.2.1″ saved_tabs=”all” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.2.1″ global_colors_info=”{}”][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjI2ODEifX0=@” button_text=”Free 15 Day Trial” _builder_version=”4.10.7″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_color=”#ffffff” button_bg_color=”#ed8240″ button_border_width=”2px” button_border_color=”rgba(255,255,255,0.6)” button_use_icon=”off” global_colors_info=”{}”][\/et_pb_button][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE1NjUifX0=@” button_text=”Schedule a Demo” _builder_version=”4.10.7″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_color=”#FFFFFF” button_border_color=”rgba(255,255,255,0.6)” button_use_icon=”off” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":" Marquis Medical Marquis Medical, a PET\/CT sales and service company, increased monthly billable revenue by 25% with BlueFolder, and gained a competitive advantage against bigger competitors by boosting team connectivity and performance.Industry Medical DevicesCompany Size 11 – 50 employeesSolutions Needed Field Service solution to manage techs and customers across the country.Goals Move away from spreadsheets […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":330,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-316","page","type-page","status-publish","hentry"],"yoast_head":"\nIndustry<\/h4>
Company Size<\/h4>
Solutions Needed<\/h4>
Goals<\/h4>
With BlueFolder<\/h4>
Company Overview<\/h2>
The Challenge<\/h2>
The Solution<\/h2>
The Results<\/h2>
Ready to see how BlueFolder’s Field Service Software can help you?<\/h3>