{"id":525,"date":"2020-02-12T05:01:35","date_gmt":"2020-02-12T05:01:35","guid":{"rendered":"https:\/\/bluefolder.com\/?page_id=525"},"modified":"2026-01-26T11:17:53","modified_gmt":"2026-01-26T18:17:53","slug":"it-and-computer-service-management-software","status":"publish","type":"page","link":"https:\/\/bluefolder.com\/industries\/it-and-computer-service-management-software\/","title":{"rendered":"IT and Computer Service Management Software"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.16″ background_image=”https:\/\/bluefolder.com\/wp-content\/uploads\/2020\/02\/Industries-ITMgmt-Hero.png” global_colors_info=”{}”][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ header_5_text_color=”#999″ global_colors_info=”{}”]<\/p>

IT & Computer Service Management Software<\/h1>

Whether you’re an MSP, network installer, or computer repair business, BlueFolder’s Field Service Software for IT, Telecom, and Computer Service businesses helps you easily manage asset tracking, customer contract management, technician scheduling, and more.<\/span><\/h5>

[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row module_class=”btn-bar” _builder_version=”4.2.1″ global_module=”5924″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjI2ODEifX0=@” button_text=”START FREE TRIAL” _builder_version=”4.16″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_color=”#ffffff” button_bg_color=”#ED8240″ button_border_width=”2px” button_border_color=”#ED8240″ button_use_icon=”off” custom_padding=”10px|25px|10px|25px|true|true” global_colors_info=”{}”][\/et_pb_button][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE1NjUifX0=@” button_text=”GET DEMO” _builder_version=”4.16″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_color=”#1A357A” button_border_color=”#1A357A” button_border_radius=”5px” custom_padding=”10px|25px|10px|25px|true|true” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>

Why is BlueFolder the best Service Software for IT, Telecom, and Computer Service companies?<\/h2>

Both \u201cbreak-fix\u201d companies and MSP\u2019s can leverage BlueFolder\u2019s easy-to-use but powerful features to increase customer communication and satisfaction. Easy creation and management of incidents and problems help accurately set customer and tech expectations.\u00a0<\/span>Customer Service Agreements<\/a>\u00a0track hours, retainers, and all-inclusive agreements. Leveraging\u00a0<\/span>asset\/equipment tracking<\/a>\u00a0helps you keep your customer and team informed when troubleshooting issues and managing customer infrastructure.<\/span><\/p>

[\/et_pb_text][et_pb_image src=”https:\/\/bluefolder.com\/wp-content\/uploads\/2020\/02\/BlueFolder-Multiscreen-1800@2x-1.png” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ background_color=”rgba(0,4,10,0.04)” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>

Unlimited Work Orders and Powerful Field Service Management Features to Maximize Your Efficiency, Increase Your Billings, and Delight Your Customers.<\/h2>

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”2″ admin_label=”Features Row” _builder_version=”4.16″ custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ background_color_gradient_direction=”243deg” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”IT Service Dashboards” use_icon=”on” font_icon=”||divi||400″ icon_color=”#0c71c3″ image_icon_width=”32px” _builder_version=”4.16″ header_font=”Nunito Sans|600|||||||” header_text_color=”#535b7c” header_line_height=”1.4em” body_font=”Nunito Sans||||||||” body_text_color=”#959baf” text_orientation=”center” custom_margin=”|||” custom_padding=”60px||60px|” icon_font_size=”32px” global_colors_info=”{}”]Quickly see at a glance work that is behind schedule, completed, and assigned during a given timeframe, job costing and profitability, and more with customizable dashboards and reports. <\/span>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ background_color_gradient_direction=”243deg” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”IT Asset \/ Equipment Tracking” use_icon=”on” font_icon=”||divi||400″ icon_color=”#0c71c3″ image_icon_width=”32px” _builder_version=”4.16″ header_font=”Nunito Sans|600|||||||” header_text_color=”#535b7c” header_line_height=”1.4em” body_font=”Nunito Sans||||||||” body_text_color=”#959baf” text_orientation=”center” custom_margin=”|||” custom_padding=”60px||60px|” icon_font_size=”32px” global_colors_info=”{}”]<\/p>

Easily track the equipment\/assets needing service with the ability to include photos, user manuals, warranty information, serial numbers and more.<\/span><\/p>

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ background_color_gradient_direction=”243deg” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”IT \/ Telecom Service Scheduling” use_icon=”on” font_icon=”||divi||400″ icon_color=”#0c71c3″ image_icon_width=”32px” _builder_version=”4.16″ header_font=”Nunito Sans|600|||||||” header_text_color=”#535b7c” header_line_height=”1.4em” body_font=”Nunito Sans||||||||” body_text_color=”#959baf” text_orientation=”center” custom_margin=”|||” custom_padding=”60px||60px|” icon_font_size=”32px” global_colors_info=”{}”]<\/p>

Work scheduling and dispatch is easy with BlueFolder, and notifications immediately update technicians of work changes, while scheduling\/calendar integrations automatically update Outlook and\/or Google calendar.<\/span><\/p>

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”2″ admin_label=”Features Row” _builder_version=”4.16″ custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ background_color_gradient_direction=”243deg” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Assignment and Work Order Tracking for IT Management” use_icon=”on” font_icon=”||divi||400″ icon_color=”#0c71c3″ image_icon_width=”32px” _builder_version=”4.16″ header_font=”Nunito Sans|600|||||||” header_text_color=”#535b7c” header_line_height=”1.4em” body_font=”Nunito Sans||||||||” body_text_color=”#959baf” text_orientation=”center” custom_margin=”|||” custom_padding=”60px||60px|” icon_font_size=”32px” global_colors_info=”{}”]<\/p>

Optimize your techs efficiency and productivity with powerful, easy-to-use work order tools like smart lists, bulk work actions, and recurring jobs.<\/span><\/p>

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ background_color_gradient_direction=”243deg” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Customer Portal” use_icon=”on” font_icon=”||divi||400″ icon_color=”#0c71c3″ image_icon_width=”32px” _builder_version=”4.16″ header_font=”Nunito Sans|600|||||||” header_text_color=”#535b7c” header_line_height=”1.4em” body_font=”Nunito Sans||||||||” body_text_color=”#959baf” text_orientation=”center” custom_margin=”|||” custom_padding=”60px||60px|” icon_font_size=”32px” global_colors_info=”{}”]<\/p>

The customizable portal gives your customers the ability to quickly issue work requests and receive status notifications, reducing room for error with \u201cstatus check\u201d communications.<\/span><\/p>

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ background_color_gradient_direction=”243deg” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Customization and Security” use_icon=”on” font_icon=”||divi||400″ icon_color=”#0c71c3″ image_icon_width=”32px” _builder_version=”4.16″ header_font=”Nunito Sans|600|||||||” header_text_color=”#535b7c” header_line_height=”1.4em” body_font=”Nunito Sans||||||||” body_text_color=”#959baf” text_orientation=”center” custom_margin=”|||” custom_padding=”60px||60px|” icon_font_size=”32px” global_colors_info=”{}”]<\/p>

Easily manage user rights and create admins as well as keep an audit trail of all interactions and work statuses during the lifecycle of work orders.<\/span><\/p>

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Section” _builder_version=”4.9.4″ background_color=”#323232″ background_image=”https:\/\/bluefolder.com\/wp-content\/uploads\/2020\/02\/geometric-bg-overlay-01.jpg” background_blend=”overlay” global_module=”1068″ saved_tabs=”all” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_blurb title=”Trust Our Experience” _builder_version=”4.16″ header_level=”h2″ header_text_color=”#ffffff” body_text_color=”#ffffff” text_orientation=”center” background_layout=”dark” global_colors_info=”{}”]We’ve been making field service software for excellent service organizations like yours since 2005![\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_blurb title=”12.6+ Million” _builder_version=”4.16″ header_level=”h3″ header_font=”|600|||||||” header_text_align=”center” header_text_color=”#ffffff” header_font_size=”36px” body_text_align=”left” body_text_color=”#ffffff” body_font_size=”20px” global_colors_info=”{}”]<\/p>

Work Orders<\/span><\/p>

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_blurb title=”Over $4 Billion” _builder_version=”4.16″ header_level=”h3″ header_font=”|600|||||||” header_text_align=”center” header_text_color=”#ffffff” header_font_size=”36px” body_text_align=”left” body_text_color=”#ffffff” body_font_size=”20px” global_colors_info=”{}”]<\/p>

Billable Services Tracked<\/p>

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_blurb title=”30+ Thousand” _builder_version=”4.16″ header_level=”h3″ header_font=”|600|||||||” header_text_align=”center” header_text_color=”#ffffff” header_font_size=”36px” body_text_align=”left” body_text_color=”#ffffff” body_font_size=”20px” global_colors_info=”{}”]<\/p>

Active Users<\/p>

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ background_color=”#f3f3f3″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>

Adapt BlueFolder to Your Unique Needs<\/h2>

with Easy Customization and Seamless Integrations.<\/h2>

Service companies differ in size, complexity, and feature requirements depending on the industries they serve. Our field service software is highly customizable and features a\u00a0<\/span>powerful API<\/a>\u00a0along with seamless integrations with QuickBooks\u00ae, FreshBooks, and Xero accounting software, making it a great service management solution for small businesses with just a few users and larger companies alike.<\/span><\/p>

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>

Custom Fields<\/h4>

Use BlueFolder\u2019s work order custom fields to help you record, display and report on specific data per work order. Custom field types include text<\/strong> (any type of data), lists<\/strong> (a set of values users must pick), <\/span>dates<\/strong>, <\/span>numbers<\/strong>, and <\/span>yes\/no fields<\/strong> (checkboxes used for true\/false values).<\/span>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/bluefolder.com\/wp-content\/uploads\/2020\/02\/Work-Order-Software-BlueFolder-CustomFields-2-1.gif” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/bluefolder.com\/wp-content\/uploads\/2020\/02\/BlueFolder-Work-Order-Status-Custom-Color-2-1.png” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>

Workflow Automation<\/h4>

BlueFolder\u2019s Work Order Software features are highly customizable, allowing you to create workflows specific to your unique needs. The ability to change work order status colors<\/strong>, generate automated status changes<\/strong>, use default values for assignment completion<\/strong>, and specify how work orders behave based on technician permissions<\/strong>, gives you complete control over how work is managed and completed.<\/p>

*Customizable work order status colors available with Pro Plus<\/a> and Enterprise <\/a>Plans*<\/em>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>

Field Service Software Compatible with QuickBooks\u00ae<\/span><\/h4>

BlueFolder\u2019s Field Service Software is highly customizable and highly compatible with third party accounting solutions including QuickBooks\u00ae, Xero, and FreshBooks. And, our API gives you even more power to connect with other solutions.<\/span><\/p>

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/bluefolder.com\/wp-content\/uploads\/2022\/07\/Untitled-design-8.png” alt=”png field service management app integrations” title_text=”field service management app integrations” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ background_color=”#707070″ use_background_color_gradient=”on” background_color_gradient_stops=”#449eff 0%|#449eff 100%” background_color_gradient_start=”#449eff” background_color_gradient_end=”#449eff” background_image=”https:\/\/bluefolder.com\/wp-content\/uploads\/2020\/02\/CaseStudy-Probleu-2.jpg” background_blend=”multiply” position_origin_a_tablet=”” position_origin_a_phone=”” position_origin_a_last_edited=”on|desktop” position_origin_f_tablet=”” position_origin_f_phone=”” position_origin_f_last_edited=”on|desktop” position_origin_r_tablet=”” position_origin_r_phone=”” position_origin_r_last_edited=”on|desktop” positioning_tablet=”” positioning_phone=”” positioning_last_edited=”on|desktop” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ text_text_color=”#ffffff” header_4_text_color=”#ffffff” header_5_text_color=”#ffffff” global_colors_info=”{}”]<\/p>

“BlueFolder helped us increase billing by 60% in the first three months. I wish I would have started with BlueFolder earlier.”<\/span><\/h4> <\/div>

Craig Hickman | VP of Sales | Probleu<\/span><\/p> <\/div>

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>

TRUSTED BY IT, TELECOM, AND COMPUTER SERVICE COMPANIES LIKE YOURS<\/p>

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/bluefolder.com\/wp-content\/uploads\/2020\/05\/united-laser-logo.png” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/bluefolder.com\/wp-content\/uploads\/2020\/02\/Tahoe-Tech_Logo.jpg” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/bluefolder.com\/wp-content\/uploads\/2020\/02\/Probleu-1.png” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/bluefolder.com\/wp-content\/uploads\/2020\/02\/Southeast-Imaging-Logo.png” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Light blue section – 2 CTA buttons” _builder_version=”4.16″ background_color=”#f8fbfe” use_background_color_gradient=”on” background_color_gradient_direction=”135deg” background_color_gradient_stops=”#53a0fd 0%|#4161d4 100%” background_color_gradient_start=”#53a0fd” background_color_gradient_end=”#4161d4″ background_image=”https:\/\/bluefolder.com\/wp-content\/uploads\/2020\/02\/geometric-bg-overlay-02.jpg” background_blend=”overlay” custom_padding=”60px|0px|60px|0px|true|false” animation_direction=”bottom” background_color_gradient_stops_tablet=”#53a0fd 0%|#4161d4 100%” background_color_gradient_stops_phone=”#53a0fd 0%|#4161d4 100%” global_module=”5215″ collapsed=”off” global_colors_info=”{}”][et_pb_row admin_label=”Tittle” module_class=”btn-bar btn-bar-centered” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text content_tablet=”<\/p> <\/p>

Ready to see how BlueFolder’s
Field Service Management Software can help you?<\/h2>

Schedule a live demo today.<\/p> <\/p>

” content_phone=”<\/p> <\/p>

Ready to see how BlueFolder’s
Field Service Management Software can help you?<\/h2>

Schedule a live demo today.<\/p> <\/p>

” content_last_edited=”on|phone” _builder_version=”4.16″ text_font=”Nunito Sans||||||||” text_font_size=”18px” text_line_height=”1.8em” header_font=”||||||||” header_2_font=”Nunito Sans|700|||||||” text_orientation=”center” background_layout=”dark” module_alignment=”center” text_line_height_tablet=”1.7em” text_line_height_last_edited=”off|desktop” global_colors_info=”{}”]<\/p>

Ready to see how BlueFolder’s
Field Service Management Software can help you?<\/h2>

Start your free trial or schedule a live demo today!<\/p>

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IT & Computer Service Management Software Whether you’re an MSP, network installer, or computer repair business, BlueFolder’s Field Service Software for IT, Telecom, and Computer Service businesses helps you easily manage asset tracking, customer contract management, technician scheduling, and more.Why is BlueFolder the best Service Software for IT, Telecom, and Computer Service companies? 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