[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”UI Features section” _builder_version=”4.16″ background_color=”#f4f4f4″ background_color_gradient_direction=”60deg” background_color_gradient_start=”gcid-e1cafa57-dcfd-41af-a99b-3c7bc2ab5a5c” background_color_gradient_end=”gcid-c6231b28-6db3-450d-b449-9a87fe5d81a7″ custom_padding=”100px|0px|100px|0px” custom_padding_tablet=”100px|0px|100px|0px” custom_padding_phone=”50px||50px||false|false” collapsed=”off” global_colors_info=”{%22gcid-e1cafa57-dcfd-41af-a99b-3c7bc2ab5a5c%22:%91%22colorStart%22%93,%22gcid-c6231b28-6db3-450d-b449-9a87fe5d81a7%22:%91%22colorEnd%22%93}”][et_pb_row custom_padding_last_edited=”on|phone” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”27px|0px|50px|0px|false|false” custom_padding_tablet=”27px|0px|50px|0px|false|false” custom_padding_phone=”27px|0px|50px|0px|false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”Open Sans||||||||” text_line_height=”1.8em” header_font=”||||||||” header_text_align=”left” header_text_color=”gcid-e1cafa57-dcfd-41af-a99b-3c7bc2ab5a5c” header_font_size=”35px” header_2_font=”Nunito Sans|700|||||||” header_2_text_color=”#1A357A” header_2_font_size=”40px” header_2_line_height=”1.3em” header_3_font=”||||||||” text_orientation=”center” background_layout=”dark” max_width=”74%” module_alignment=”center” locked=”off” global_colors_info=”{%22gcid-e1cafa57-dcfd-41af-a99b-3c7bc2ab5a5c%22:%91%22header_text_color%22%93}”]<\/p>
Leverage Powerful Mobile Field Service Customer Management Features<\/h2>
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” custom_padding_last_edited=”on|phone” _builder_version=”4.16″ max_width=”1600px” custom_padding=”||0px||false|false” custom_padding_tablet=”||0px||false|false” custom_padding_phone=”||0px||false|false” use_custom_width=”on” custom_width_px=”1600px” global_colors_info=”{}”][et_pb_column type=”1_3″ module_class=”mobile-align-center” _builder_version=”4.16″ custom_padding=”||||false|false” custom_padding_tablet=”0px|||” custom_padding_phone=”0px|||” custom_padding_last_edited=”on|desktop” global_colors_info=”{}” padding_tablet=”0px|||” padding_last_edited=”on|tablet” custom_padding__hover=”|||” padding_phone=”0px|||”][et_pb_text module_class=”mobile-align-center” _builder_version=”4.16″ text_font=”||||||||” text_text_color=”gcid-2310d95d-c9d1-414d-942a-d3182dffa3bd” text_line_height=”1.8em” header_font=”||||||||” header_2_font=”||||||||” header_3_font=”Nunito Sans|700||on|||||” header_3_text_color=”#1A357A” header_3_font_size=”18px” text_orientation=”right” background_layout=”dark” max_width=”500px” module_alignment=”center” custom_margin=”||60px|” animation_style=”fade” global_colors_info=”{%22gcid-2310d95d-c9d1-414d-942a-d3182dffa3bd%22:%91%22text_text_color%22%93}”]<\/p>
Access Service History<\/h3>
Gain a full view of account history, from customer service communications to equipment maintenance logs and user manuals. All of the pertinent details of an account are at your fingertips while in the field.[\/et_pb_text][et_pb_text module_class=”mobile-align-center” _builder_version=”4.16″ text_font=”||||||||” text_text_color=”gcid-2310d95d-c9d1-414d-942a-d3182dffa3bd” text_line_height=”1.8em” header_font=”||||||||” header_2_font=”||||||||” header_3_font=”Nunito Sans|700||on|||||” header_3_text_color=”#1A357A” header_3_font_size=”18px” text_orientation=”right” background_layout=”dark” max_width=”500px” module_alignment=”center” custom_margin=”||60px|” animation_style=”fade” global_colors_info=”{%22gcid-2310d95d-c9d1-414d-942a-d3182dffa3bd%22:%91%22text_text_color%22%93}”]<\/p>
Contacts & Locations<\/h3>
BlueFolder supports multiple contacts and locations per customer record, allowing you to easily identify which contact and location are the \u201cprimary\u201d for each customer.[\/et_pb_text][et_pb_text module_class=”mobile-align-center” _builder_version=”4.16″ text_font=”||||||||” text_text_color=”gcid-2310d95d-c9d1-414d-942a-d3182dffa3bd” text_line_height=”1.8em” header_font=”||||||||” header_2_font=”||||||||” header_3_font=”Nunito Sans|700||on|||||” header_3_text_color=”#1A357A” header_3_font_size=”18px” text_orientation=”right” background_layout=”dark” max_width=”500px” module_alignment=”center” custom_margin=”||60px|” animation_style=”fade” global_colors_info=”{%22gcid-2310d95d-c9d1-414d-942a-d3182dffa3bd%22:%91%22text_text_color%22%93}”]<\/p>
Signature Capture<\/h3>
Record acceptance of completed work by digitally capturing your customer\u2019s signature directly into your work orders, and easily email documents with digital signatures directly to customers, all while in the field.\u202f[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ module_class=”phone-col” _builder_version=”4.16″ custom_padding=”|20px||20px|false|false” custom_padding_tablet=”|20px||20px|false|false” custom_padding_phone=”|20px||20px|false|false” custom_padding_last_edited=”on|tablet” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/bluefolder.com\/wp-content\/uploads\/2022\/06\/mobile-work-order-software-2.png” alt=”mobile work order software” title_text=”mobile-work-order-software” _builder_version=”4.16″ max_width=”400px” module_alignment=”center” custom_padding=”||30px||false|false” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||80px||false|false” custom_padding_last_edited=”on|phone” animation_style=”fade” animation_direction=”left” always_center_on_mobile=”off” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_3″ module_class=”mobile-align-center” _builder_version=”4.16″ custom_padding=”||||false|false” custom_padding_tablet=”0px|||” custom_padding_phone=”0px|||” custom_padding_last_edited=”on|desktop” global_colors_info=”{}” padding_tablet=”0px|||” padding_last_edited=”on|tablet” custom_padding__hover=”|||” padding_phone=”0px|||”][et_pb_text module_class=”mobile-align-center” _builder_version=”4.16″ text_font=”||||||||” text_text_color=”gcid-2310d95d-c9d1-414d-942a-d3182dffa3bd” text_line_height=”1.8em” header_font=”||||||||” header_text_align=”left” header_2_font=”||||||||” header_3_font=”Nunito Sans|700||on|||||” header_3_text_color=”#1A357A” header_3_font_size=”18px” background_layout=”dark” max_width=”500px” module_alignment=”center” custom_margin=”||60px|” animation_style=”fade” locked=”off” global_colors_info=”{%22gcid-2310d95d-c9d1-414d-942a-d3182dffa3bd%22:%91%22text_text_color%22%93}”]<\/p>
Customer Portal<\/h3>
BlueFolder\u2019s\u202fcustomer portal enables your internal or external customers to directly interact with your service management system anytime, while sophisticated permissions allow you to only expose the information you want others to see.[\/et_pb_text][et_pb_text module_class=”mobile-align-center” _builder_version=”4.16″ text_font=”||||||||” text_text_color=”gcid-2310d95d-c9d1-414d-942a-d3182dffa3bd” text_line_height=”1.8em” header_font=”||||||||” header_text_align=”left” header_2_font=”||||||||” header_3_font=”Nunito Sans|700||on|||||” header_3_text_color=”#1A357A” header_3_font_size=”18px” background_layout=”dark” max_width=”500px” module_alignment=”center” custom_margin=”||60px|” animation_style=”fade” locked=”off” global_colors_info=”{%22gcid-2310d95d-c9d1-414d-942a-d3182dffa3bd%22:%91%22text_text_color%22%93}”]<\/p>
Customer Management<\/h3>
CRM features enable quick and easy access to service history, contract details, contacts, addresses, and assets.[\/et_pb_text][et_pb_text module_class=”mobile-align-center” _builder_version=”4.16″ text_font=”||||||||” text_text_color=”gcid-2310d95d-c9d1-414d-942a-d3182dffa3bd” text_line_height=”1.8em” header_font=”||||||||” header_text_align=”left” header_2_font=”||||||||” header_3_font=”Nunito Sans|700||on|||||” header_3_text_color=”#1A357A” header_3_font_size=”18px” background_layout=”dark” max_width=”500px” module_alignment=”center” custom_margin=”||60px|” animation_style=”fade” locked=”off” global_colors_info=”{%22gcid-2310d95d-c9d1-414d-942a-d3182dffa3bd%22:%91%22text_text_color%22%93}”]<\/p>
Email Automation<\/h3>
Notify customers of job status, comments, appointments and more, and allow customers to reply to notifications while keeping a log of all communications.\u202f[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”#features” button_text=”SEE ALL FEATURES” button_alignment=”center” _builder_version=”4.16″ _module_preset=”a5767953-36a8-4fc3-bac5-d428d9641804″ custom_button=”on” button_text_color=”#FFFFFF” button_bg_color=”#1A357A” button_border_width=”2px” button_border_color=”rgba(255,255,255,0.61)” button_use_icon=”off” background_layout=”dark” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”Image Left” module_class=”section-potential” _builder_version=”4.16″ background_color=”#FFFFFF” custom_padding=”100px|0px|100px|0px|false|false” custom_padding_tablet=”100px|0px|100px|0px|false|false” custom_padding_phone=”||50px||false|false” saved_tabs=”all” collapsed=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ text_font=”Nunito Sans||||||||” text_text_color=”#959baf” text_font_size=”18px” text_line_height=”1.8em” header_font=”||||||||” header_text_align=”left” header_2_font=”Nunito Sans|700|||||||” header_2_text_color=”#535b7c” header_2_font_size=”35px” header_2_line_height=”1.3em” text_orientation=”center” module_alignment=”center” global_colors_info=”{}”]<\/p>
Customizable Field Service Customer Management Features<\/h2>
With support for unlimited custom fields (depending on your pricing plan), you can easily keep track of ALL of the data you need for each customer. Custom fields are also searchable, making it easy to find the information you need, when you need it.\u202f[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” module_class=”align-center-col” _builder_version=”4.16″ background_enable_image=”off” background_position=”bottom_left” custom_padding=”|||” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ background_color_gradient_direction=”243deg” background_color_gradient_start=”#3D72E7″ background_color_gradient_end=”#53a0fe” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”Nunito Sans||||||||” text_text_color=”#959baf” text_font_size=”18px” text_line_height=”1.8em” header_font=”||||||||” header_text_align=”left” header_2_font=”Nunito Sans|700|||||||” header_2_font_size=”35px” header_2_line_height=”1.3em” max_width=”700px” module_alignment=”center” custom_padding=”|||25px|false|false” global_colors_info=”{}”]<\/p>
Fully Editable Customer Records<\/h3>
Customer records can be customized to keep track of the information you need in your customer database. BlueFolder automatically comes with 14 default customer fields including Account Manager, Customer Type, Description, External ID, Industry Type, Service Technician, location fields and more.<\/p>
[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/bluefolder.com\/wp-content\/uploads\/2020\/02\/BlueFolder-FieldServiceCRM.gif” alt=”field service customer portal” title_text=”BlueFolder-FieldServiceCRM” _builder_version=”4.16″ _module_preset=”default” custom_padding=”2em|2em|2em|2em|true|true” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” module_class=”align-center-col” _builder_version=”4.16″ background_enable_image=”off” background_position=”bottom_left” custom_padding=”|||” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ background_color_gradient_direction=”243deg” background_color_gradient_start=”#3D72E7″ background_color_gradient_end=”#53a0fe” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/bluefolder.com\/wp-content\/uploads\/2020\/02\/BlueFolder-Features-FieldServiceCRM-CustomerPortal-2.png” alt=”customer order tracking app” title_text=”BlueFolder-Features-FieldServiceCRM-CustomerPortal-2″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”2em|2em|2em|2em|true|true” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ background_color_gradient_direction=”243deg” background_color_gradient_start=”#3D72E7″ background_color_gradient_end=”#53a0fe” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”Nunito Sans||||||||” text_text_color=”#959baf” text_font_size=”18px” text_line_height=”1.8em” header_font=”||||||||” header_text_align=”left” header_2_font=”Nunito Sans|700|||||||” header_2_font_size=”35px” header_2_line_height=”1.3em” max_width=”700px” module_alignment=”center” custom_padding=”|||25px|false|false” global_colors_info=”{}”]<\/p>
Customizable Customer Portal<\/h3>
BlueFolder\u2019s Customer Portal allows you to streamline communication and decrease confusion by involving your customers in the service you provide. For example, if your customer is a manufacturing company with multiple CNC machines, a technician on the floor can enter a service request right then, minimizing equipment downtime and eliminating the need for multiple emails, phone calls or other communications.[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” module_class=”align-center-col” _builder_version=”4.16″ background_enable_image=”off” background_position=”bottom_left” custom_padding=”|||” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ background_color_gradient_direction=”243deg” background_color_gradient_start=”#3D72E7″ background_color_gradient_end=”#53a0fe” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”Nunito Sans||||||||” text_text_color=”#959baf” text_font_size=”18px” text_line_height=”1.8em” header_font=”||||||||” header_text_align=”left” header_2_font=”Nunito Sans|700|||||||” header_2_font_size=”35px” header_2_line_height=”1.3em” max_width=”700px” module_alignment=”center” custom_padding=”|||25px|false|false” global_colors_info=”{}”]<\/p>
Editable Customer Notifications<\/h3>
Depending on your organization or business, you may want your customers to receive notifications when key service activities are performed on their behalf. BlueFolder allows you and your team to decide which notifications are automatically sent to your customers. Notifications can be triggered when work orders are created, closed, has a status change, and many other ways.[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/bluefolder.com\/wp-content\/uploads\/2020\/02\/Screen-Shot-2019-05-07-at-12.00.57-PM.png” alt=”field service customer portal” title_text=”Screen-Shot-2019-05-07-at-12.00.57-PM” _builder_version=”4.16″ _module_preset=”default” custom_padding=”2em|2em|2em|2em|true|true” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Stats section” _builder_version=”4.27.4″ background_color=”#323232″ background_image=”https:\/\/bluefolder.com\/wp-content\/uploads\/2020\/02\/geometric-bg-overlay-01.jpg” background_blend=”overlay” global_module=”5217″ saved_tabs=”all” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_blurb title=”REAL Results from Happy Clients” _builder_version=”4.16″ header_level=”h2″ header_text_color=”#ffffff” header_font_size=”35px” body_text_color=”#ffffff” text_orientation=”center” background_layout=”dark” global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.16″ custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”0px||0px||false|false” custom_padding_tablet=”” custom_padding_phone=”0px||30px||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][et_pb_number_counter title=”Decrease in %22status check communications%22″ number=”80″ _builder_version=”4.16″ _module_preset=”default” title_text_color=”#FFFFFF” title_font_size=”24px” number_font=”|700|||||||” global_colors_info=”{}”][\/et_pb_number_counter][et_pb_image src=”https:\/\/bluefolder.com\/wp-content\/uploads\/2021\/09\/hydroworx-grey.png” alt=”hydroworx logo” title_text=”Hydroworx logo” _builder_version=”4.16″ _module_preset=”default” width=”65%” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”||||false|false” custom_padding_tablet=”” custom_padding_phone=”30px||30px||true|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][et_pb_number_counter title=”Annual revenue increase” number=”300″ _builder_version=”4.16″ _module_preset=”default” title_text_color=”#FFFFFF” title_font_size=”24px” number_font=”|700|||||||” global_colors_info=”{}”][\/et_pb_number_counter][et_pb_image src=”https:\/\/bluefolder.com\/wp-content\/uploads\/2021\/09\/sparkle-services-grey.png” alt=”sparkle services logo” title_text=”Sparkle Services logo” _builder_version=”4.16″ _module_preset=”default” width=”50%” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding_tablet=”” custom_padding_phone=”30px||0px||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][et_pb_number_counter title=”Boost in billing first three months” number=”60″ _builder_version=”4.16″ _module_preset=”default” title_text_color=”#FFFFFF” title_font_size=”24px” number_font=”|700|||||||” global_colors_info=”{}”][\/et_pb_number_counter][et_pb_image src=”https:\/\/bluefolder.com\/wp-content\/uploads\/2021\/09\/probleu-grey.png” alt=”probleu logo” title_text=”Probleu logo” _builder_version=”4.16″ _module_preset=”default” width=”50%” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”%91Section%93 – Equip Techs” _builder_version=”4.16″ _module_preset=”default” background_color=”#1283C9″ collapsed=”on” global_colors_info=”{}”][et_pb_row admin_label=”%91Row%93 – Section Title” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_class=”section-title” _builder_version=”4.16″ _module_preset=”default” text_font=”|700|||||||” text_text_color=”#FFFFFF” text_orientation=”center” background_layout=”dark” global_colors_info=”{}”]<\/p>
Dispatch Service Techs to the Field with Everything They Need to Process Work Orders<\/strong><\/span><\/h2> [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” background_enable_color=”off” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_text_color=”#FFFFFF” text_font_size=”20px” global_colors_info=”{}”]<\/p>
Your field service technicians and maintenance crews are always on the go. Give them what they need to make their service calls go smoother (and faster \u2013 with fewer mistakes).<\/p>
From their mobile device, they can easily:<\/p>
- Manage & update work orders<\/li>
- Attach \u201cbefore & after\u201d photos<\/li>
- Capture customer signatures<\/li>
- View and complete assignments<\/li>
- Record billable activities<\/li>
- Access customer service history<\/li>
- View equipment maintenance history<\/li>
- Pull up directions in Google Maps<\/li>
- And much more!<\/li> <\/ul>
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